Special Eurobarometer 319: Air Passenger's Rights

The Directorate-General for Energy and Transport launched this special Eurobarometer study to understand public awareness of the issue. A survey was conducted in 2005 among the then 25 Member States of the European Union. Although the questionnaires have changed since the 2005 survey was conducted, certain elements remain constant and their results are comparable. The report covers the following areas: 1. Use of different transport means 2. Awareness of passengers’ rights 3. Satisfaction of EU passengers with the different aspects of air travel 4. Complaints in case of inconvenience suffered and the contact bodies #####The results by volumes are distributed as follows: * Volume A: Countries * Volume AA: Groups of countries * Volume A' (AP): Trends * Volume AA' (AAP): Trends of groups of countries * Volume B: EU/socio-demographics * Volume B' (BP) : Trends of EU/ socio-demographics * Volume C: Country/socio-demographics ---- Researchers may also contact GESIS - Leibniz Institute for the Social Sciences: [https://www.gesis.org/eurobarometer](https://www.gesis.org/eurobarometer)