Special Eurobarometer 342: Consumer empowerment

This survey constitutes a better empirical basis for robust estimation of the prevalence of overall consumer detriment in the EU and of consumer redress, in particular through Alternative Dispute Resolution (ADR). 1. CONSUMER CONFIDENCE 2. CONSUMER SKILLS 3. AWARENESS OF CONSUMER LEGISLATION 4. CONSUMER ENGAGEMENT 5. DETRIMENT AND REDRESS #####The results by volumes are distributed as follows: * Volume A: Countries * Volume AA: Groups of countries * Volume A' (AP): Trends * Volume AA' (AAP): Trends of groups of countries * Volume B: EU/socio-demographics * Volume B' (BP) : Trends of EU/ socio-demographics * Volume C: Country/socio-demographics ---- Researchers may also contact GESIS - Leibniz Institute for the Social Sciences: [https://www.gesis.org/eurobarometer](https://www.gesis.org/eurobarometer)