Special Eurobarometer 356: Roaming in 2010

This present study looks at the developments from the consumer perspective : do Europeans still change their usage pattern or switch off their phones while travelling within the EU? Do they still think that the cost of roaming is unreasonable? Are they aware of the positive changes since 2006? And has this led to a less limited use of roaming services? In other words, the results of this survey give an insight into actual consumer behaviour and how it has changed in the last 5 years, during which the Roaming Regulations have been adopted. The interim report on the Commission’s monitoring activities concluded that many positive developments had been demonstrated in recent years: prices of voice calls, SMS and data roaming have dropped significantly and the volumes of use of these services have continued to grow despite the negative influence of the recent economic recession. In fact, the cost for roaming calls has fallen by more than 70% since 2005 and sending a text message between EU Member States costs 60% less. However, the report also states that consumers still do not enjoy significantly lower tariffs than those imposed by EU rules and therefore competition in the EU's roaming market is not yet strong enough to provide better choice and even better rates to consumers. #####The results by volumes are distributed as follows: * Volume A: Countries * Volume AA: Groups of countries * Volume A' (AP): Trends * Volume AA' (AAP): Trends of groups of countries * Volume B: EU/socio-demographics * Volume B' (BP) : Trends of EU/ socio-demographics * Volume C: Country/socio-demographics ---- Researchers may also contact GESIS - Leibniz Institute for the Social Sciences: [https://www.gesis.org/eurobarometer](https://www.gesis.org/eurobarometer)