Special Eurobarometer 395: European Small Claims Procedure

The European Small Claims Procedure (which is applied from 1 January 2009) is designed to provide a relatively fast and inexpensive way for Europeans to settle cross border disputes, where the value of a claim does not exceed 2000 euros. The small claims judgement is made in the consumer's country of residence and is enforceable in the country of the losing party. This Special Eurobarometer looks at: - The shopping habits of citizens domestically and in other EU Member States; - Citizens' experiences of problems with businesses and the actions they take in response to such problems; - The factors and abilities that would encourage Europeans to take businesses to court both in their country and in other Member States; - Citizens’ awareness of domestic small claims procedures and the European Small Claims Procedure; - Experiences using the European Small Claims Procedure among those who have used it. #####The results by volumes are distributed as follows: * Volume A: Countries * Volume AA: Groups of countries * Volume A' (AP): Trends * Volume AA' (AAP): Trends of groups of countries * Volume B: EU/socio-demographics * Volume B' (BP) : Trends of EU/ socio-demographics * Volume C: Country/socio-demographics ---- Researchers may also contact GESIS - Leibniz Institute for the Social Sciences: [https://www.gesis.org/eurobarometer](https://www.gesis.org/eurobarometer)