Special Eurobarometer 396: E-communications household survey

The main themes of the report are: - The different types of telephone access available to individuals and in the home - Internet access and the quality of Internet access - Television access and means of reception - Penetration of communication service packages - Consumer sensitivity to the speed of the Internet connection - The quality of experience of communication services - Affordability of telephone and Internet services - The transparency of communication service pricing - Factors in switching Internet service providers and service package providers #####The results by volumes are distributed as follows: * Volume A: Countries * Volume AA: Groups of countries * Volume A' (AP): Trends * Volume AA' (AAP): Trends of groups of countries * Volume B: EU/socio-demographics * Volume B' (BP) : Trends of EU/ socio-demographics * Volume C: Country/socio-demographics ---- Researchers may also contact GESIS - Leibniz Institute for the Social Sciences: [https://www.gesis.org/eurobarometer](https://www.gesis.org/eurobarometer)