Enquiries Information Office Relations with the Public 2°Sem 2019

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Provided by Agenzia per l'Italia Digitale

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Dataset information

Catalog

dati.gov.it

Country of origin

Italy

Updated

Created

Available languages

Italian

Keywords

Datasource

Official portal for European data link

Quality scoring

175

Dataset description

The dataset is composed of the Reports of requests for information collected in the second half of 2019, through a CRM software. The types of requests are collected through forms (webforms) on the institutional website of the Metropolitan City of Naples. Requests generate a ticket that is resolved within established times. All steps of the process are recorded and notified by email and SMS.

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