Quality of service survey 2021 — Presentations TARI declarations

The dataset contains the details of the replies (*) to the questionnaire for the detection of the satisfaction of users who use the online service for the submission of TARI declarations (occupation, termination, change of non-resident occupants and change in property data), activated in May 2021 in accordance with the provisions of the Code of the Digital Administration (Legislative Decree 82/2005, Article 7(3) — as amended by Legislative Decree 179/16, Article 8(1)). The questionnaire can be filled in online by the user after making the request for the certificate and allows him to express his satisfaction with the accessibility, simplicity and effectiveness of the service. The user accesses the questionnaire via a link received by email at the end of the request. The results of the survey are published monthly on https://www.comune.milano.it/comune/amministrazione-trasparente/servizi-erogati/servizi-in-rete. (*) only closed questions