Quality of service survey December 2020 — Civil State Certificate Requests

The dataset contains the details of the replies (*) to the questionnaire for the satisfaction of users who use the online service requesting civil state certificates, activated in December 2020 in compliance with the indications of the Digital Administration Code (Legislative Decree 82/2005, art. 7, c.3 — as amended by Legislative Decree 179/16, art. 8, c.1). The questionnaire can be completed online by the user after having made the request for the certificate and allows him to express satisfaction with the accessibility, simplicity and effectiveness of the service. The user accesses the questionnaire through a link received by email at the end of the request. The results of the survey are published monthly on the page https://www.comune.milano.it/comune/amministrazione-trasparente/servizi-erogati/servizi-in-rete. (*) only closed questions