Quality of service survey November 2021 — Requests for personal certificates

The dataset contains the details of the replies (*) to the questionnaire for the satisfaction of users who use the online application service for personal certificates, activated from the second half of November 2020 in compliance with the indications of the Digital Administration Code (Legislative Decree 82/2005, art. 7, c.3 — as amended by Legislative Decree 179/16, art. 8, c.1). The questionnaire can be completed online by the user after having made the request for the certificate and allows him to express satisfaction with the accessibility, simplicity and effectiveness of the service. The user accesses the questionnaire through a link received by email at the end of the request. The results of the survey are published monthly on the page https://www.comune.milano.it/comune/amministrazione-trasparente/servizi-erogati/servizi-in-rete. The survey on the online application service for personal certificates was completed on 29 December 2022. (*) only closed questions