Indicators Satisfaction Services (Satisfaction & Services)

#### Description Utrecht in Figures is the online database of the municipality of Utrecht. Here, the Research & Advice department publishes figures about the city of Utrecht and the Utrecht neighbourhoods and neighbourhoods. With Utrecht in Figures we want to show all interested people in Utrecht how Utrecht is actually doing. Utrecht in Figures is divided into themes. Within the theme “Satisfaction and service provision” you will find information on the following 23 ‘indicators’: — % that prefers to arrange an application to the municipality through the counter — % who prefer to arrange an application to the municipality over the phone — % who prefer to arrange an application to the municipality via the website — % who prefer to arrange an application to the municipality by letter — % who prefer to arrange an application to the municipality via an e-mail — % who prefer to arrange an application to the municipality via social media — % who prefer to arrange a response, idea or complaint to the municipality through the counter — % who prefer to arrange a response, idea or complaint to the municipality over the phone — % who prefer to arrange a response, idea or complaint to the municipality via the website — % who prefer to arrange a response, idea or complaint to the municipality via a letter — % who prefer to arrange a response, idea or complaint to the municipality via an e-mail — % who prefer to arrange a response, idea or complaint to the municipality via social media — % who prefer to arrange information from the municipality through the counter — % who prefer to arrange information from the municipality over the phone — % who prefer to arrange information from the municipality via the website — % who prefer to arrange information from the municipality through a letter — % who prefer to arrange information from the municipality via an e-mail — % who prefer to arrange information from the municipality via social media — report number of attendees for public desks — callers report rate with Customer Contact Center — e-mail report (digital services) — website report (digital services) — WhatsApp report (digital service) #### Number of indicators Number of indicators under this theme: 23 #### Source Research & Advice, municipality of Utrecht, population survey, municipality of Utrecht #### Update frequency Yearly #### Related datasets Other datasets that fall within this theme: — Indicators desk visit and telephony (Satisfaction & Services) — Indicators Online services (Satisfaction & services)