Zaanstad complaints

###Description of the Data * __Description:__ overview of the complaints received to the municipality of Zaanstad * __Source:__ Mozard, the case system of the municipality of Zaanstad * __ Goal:__ the data is recorded for the execution of the complaint process * __Restrictions:__ the data is owned by the municipality of Zaanstad. * ___ Opportunities:__ the data shows the complaints received at the municipality of Zaanstad ###The data file contains the following fields: * __zk_follow no:__ the number under which the application is known. * __zkt_track no:__ the case type number of the application. * __zkt_name:__ the name of the case type. * __zk_current status:__ the current status of the case. * __zk_datestarted:__ the start date of the case. * __zk_ lead time:__ the turnaround time of the case in days. * __zk_time required:__ the number of agreed days within which the case must be handled. * __zk_date settled:__ the date on which the case was settled. * __result:__ the result with which the case ended * __total_spent_hours:__ the number of hours spent on the case *__Rehearsal:__ has there been a hearing and rehearsal applied? * __earth_complaint:__ categorisation of the nature of the complaint * __sd_youthteam_of_wijkteam:__ is a complaint concerning the youth team and the district team * __kl_complaints_department:__ categorisation of which department is involved * __choice list_sd_social_wijkteam:__ if it is a district team, which district team is involved? * __specific_person_jn:__ is a complaint about a specific person * __specific_person_nameingevuld:__The name of the specific person * __complaint_cause_complaint:__ categorisation of the cause of the complaint * __choice list_sd_youth teams:__ categorisation about which youth team is involved * __advies_result_complaint:__ the result or complaint is well founded. * __date_event_complaint:__ date of the event of the complaint * __naw_prefaces:__ initials of the applicant * __naw_forenames:__ first name of the applicant * __naw_prefix:__ prefix of the applicant * __naw_insert:__ insert of the applicant * __naw_name:__ surname of the applicant * __naw_tav:__ for the attention of * __naw_sex:__ sex of the applicant * __naw_address:__ address of the applicant * __naw_postcode:__ postcode of the applicant * __naw_residence:__ residence of the applicant * __naw_indnnp:__ if Yes a company, if No a natural person * __naw_kvknummer:__ Chamber of Commerce number of the applicant * __naw_bsn:__ BSN numemr of the applicant