The indicator is discontinued. The following indicators can be found in order to access the information for the most recent periods: [235 — SNS 24](https://transparencia.sns.gov.pt/explore/dataset/atividade-de-prestacao-do-sns24/?sort=periodo); [236 — SNS 24 Operational Activity](https://transparencia.sns.gov.pt/explore/dataset/atividade-operacional-do-sns24/table/?sort=periodo) and [244 — SNS 24 Performance Activity with Gripal Syndrome](https://transparencia.sns.gov.pt/explore/dataset/atividade-de-prestacao-do-sns-24-sindrome-gripal/table/?sort=periodo).
Characterisation of the activity of the National Health Service Care Center (Health 24).
**Metrics:**
\- Calls answered;
\- Screening, counselling and routing (TAE);
\- Calls with guidance for self-care;
\-Referenced calls to the emergency services (SU);
\-Referenced calls to INEM;
\-Referenced calls to the poison information centre (CIAV).
**Extraction date:** 21 June 2017
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