2011 survey of expectations and satisfaction of people using the Citizen Care Service of the Basque Government (Zuzenean)

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Provided by Ministerio de Hacienda y Administraciones Públicas

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Dataset information

Catalog

datos.gob.es

Country of origin

Spain

Updated

2011.07.19 22:00

Created

2011.07.19

Available languages

Spanish

Keywords

voz de la ciudadanía, zerbitzu kalitatea, herritarrentzako arreta, atención ciudadana, gogobetetze, calidad servicio, satisfacción, herritarren ahotza, zuzenean, zuzenean

Datasource

Official portal for European data link

Quality scoring

205

Dataset description

The objective of the Model of the Measurement of the Voice of Citizenship is to maintain a continuous conversational state with the citizenry to, from it to develop actions of improvement that will be measured later according to the perception of the citizenship itself and what it expects of the service.

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