2323|USER SATISFACTION WITH INSALUD 1999 PRIMARY CARE SERVICES

— Form commonly used to make an appointment at the Health Center in general medicine and pediatrics — Degree of ease you have to get an appointment with your GP and your pediatrician, to get the appointment at the time that suits you best and to contact the Center by phone to request such an appointment — Agreement with phrases on different aspects of the Health Center: cleanliness, closeness to home,clarity in the indications to find the consultation and comfort of the Center — Times that you have come, in the last year, to nursing, general medicine or pediatrics. Assessment of the treatment received and the effectiveness of the nurse — Assessment of the administrative services at the Health Center: kindness and effectiveness — Assessment of the waiting time between the time he was quoted and the time he finally entered the consultation at his last appointment, in general medicine and pediatrics — Assessment of the care received by your GP and your pediatrician: kindness, effectiveness, sufficient consultation time and scans, attention to the information you provide, explanations you receive about your health or that of your child, explanations about the medications you prescribe and the need for the exploratory tests you send, confidence that you keep professional secrecy — Home care, in the last year, from your GP, pediatrician or nurse. Degree of difficulty in getting home care when you have needed it. Satisfaction with the attention received during the last visit — Likelihood that you will recommend your GP or pediatrician to friends — Decision taken the last time you had, the interviewee or the child, an urgent health problem: call an emergency room, go to a Primary Care Service or a hospital. If you decided to go to a Primary Care Center: speed with which they attended and satisfaction with the service received, final result — Degree of satisfaction with the care you receive at your Health Center — Medical consultation schedule that suits you best — Number of visits to your GP and pediatrician in the last year — Personal choice of your GP and pediatrician