2399|ASSESSMENT OF PRIMARY CARE SERVICES BY INSALUD 2000 USERS

— Form commonly used to make an appointment at the Health Center in general medicine and pediatrics — Degree of ease you have to get an appointment with your GP and your pediatrician and to get the appointment at the time that suits you best. Number of calls you had to make the last time you made an appointment and how many you would find acceptable to have to make to get it — Agreement with phrases on different aspects of the Health Center: cleanliness, clarity in the directions to find the consultation and comfort of the Center — Times that you have come, in the last year, to nursing, general medicine or pediatrics consultation — Assessment of the treatment received and the effectiveness of the nurse — Assessment of the administrative services at the Health Center: kindness and effectiveness. — Assessment of the waiting time between the time he was quoted and the time he finally entered the consultation at his last appointment, in general medicine and pediatrics. — Assessment of the care received by your GP and your pediatrician: kindness, effectiveness, sufficiency of consultation time and scans, explanations you receive about your or your child’s health, explanations on how you should take the medications. — Home care, in the last year, from your GP, pediatrician or nurse. Degree of difficulty in getting home care when you have needed it. Satisfaction with the attention received during the last visit. Reason for that last visit — Likelihood that you will recommend your GP or pediatrician to friends — Decision taken the last time you had, the interviewee or the child, an urgent health problem: go to a Primary Care Service or a hospital. If you decided to go to a Primary Care Center: speed with which they attended and satisfaction with the service received, final result — Degree of satisfaction with the care you receive at your Health Center — Medical consultation schedule that suits you best — Number of visits to your GP and pediatrician in the last year — Personal choice of your GP and pediatrician — Consultation hours of your GP and pediatrician