2626|CONSUMER SATISFACTION INDEX

— Possession or use of different services: landline and mobile telephone, electric power, gas, home and car insurance, urban, interurban and air transport, financial services of banks and savings banks, repair services of cars and appliances. — With respect to these services: company with which you have the contract, degree of satisfaction with the service, possession of some problem in the last year. — If you have had problems with the services: reason, means used to solve it, by which he solved the problem and satisfaction with the resolution of the problem. — Opinion on whether or not there is competition in the services of: landline and mobile telephone, internet, electricity, gas, air transport, financial services and home and automobile insurance. — Change of service provider in the last year in fixed telephony, mobile or internet. Having difficulty in making such a change. Proposals to improve the service of these companies. Agreement with different statements about these companies. — Scale of political ideology of the interviewee. — Vote recall in the 2004 general election.