2655|QUALITY OF PUBLIC SERVICES (I)

— Image of the functioning of public administrations in Spain. — Difficulty in carrying out procedures in the offices of the Public Administration. Main difficulties. — Degree of importance of public services. — Principal responsible for the provision of public services in Spain. — Knowledge of the Ministry of Public Administration. It’s a function. — Valuation of different services or services (01-10). — Equality in the provision of services of the Public Administration. — Comparison of the functioning of the State Administration, Autonomous Community and City Council. — Knowledge of the competence of different services. — Qualifying scales of the State Administration (01-10). — Knowledge of the Government’s measures to improve the quality of public services. — Main measures or services to improve their quality. — Preferred means to contact the Administration. — Visits to centers or services of the State Administration. — Reason for the last visit to a center or service of the State Administration. Body he went to. — Degree of satisfaction with the resolution of the problem dealt with in the State Administration. It’s expectations. — Contact in the last year with the State Administration through papers (letter, fax...) and telephone. — Degree of satisfaction of contact with the State Administration through the telephone. — Contact in the last year with the State Administration through the Internet. Body, reason and degree of satisfaction. — Degree of importance of different aspects of the functioning of the State Administration (01-10). — Evolution of the Administration in the last five years. — Services that should be provided by the Administration or private companies. — Comparison of the functioning of public services managed by the Administration and private companies. — Public service managed by organisation or private company. — Association of a number of characteristics with the public or private sector. — Degree of satisfaction with different services (01-10). — Concern of the current Government to improve the functioning of services. — Submission of complaint or claim for any action of the Public Administration. — Center or service that motivated the complaint. — Main reason for the complaint or claim. — Reply within 20 days of the date of the complaint. — Degree of satisfaction with the resolution of the complaint or complaint. — Reasons why a complaint or claim has never been filed. — Preferences in the participation of citizens for the improvement of public services. — Main topics that should be undertaken by the Public Administration. — Ideological self-location scale (1-10). — Vote recall in the 2004 general election. — Citizenship of the interviewee.