2706|QUALITY OF PUBLIC SERVICES (II)

— Main areas for citizens. — Image of the functioning of public administrations in Spain. — Difficulty in carrying out procedures in the offices of the Public Administration, main difficulties. — Principal responsible for the provision of public services in Spain. — Equality in the provision of services of the Public Administration. — Assessment of the functioning of some services. — Comparison of the functioning of the State Administration, the Autonomous Community and the City Council. — Comparison between Administrations in a series of features. — Qualifying scales of the State Administration (01-10). — Knowledge of the Government’s measures to improve the quality of public services. — Main measures or services to improve their quality. — Preferred means to contact the Administration. — Contacts with centres or services of the State Administration and number of visits. — Reason for the last visit to a center or service of the State Administration, to which it attended and degree of satisfaction with the resolution of the problem treated. — Expectations of the service of the State Administration. — Contact in the last year with the State Administration through papers (letter, fax...) and by phone. — Degree of satisfaction of contact with the State Administration through the telephone. — Contact in the last year with the State Administration through the Internet and Agency with which he contacted. — Reason why he contacted through the Internet with the State Administration and degree of satisfaction. — Degree of importance of different aspects of the functioning of the State Administration (01-10). — Evolution of the Administration in the last five years. — Knowledge of public services managed by private companies. — Effect of the management of public services by private companies. — Association of a number of characteristics with the public or private sector. — Concern of the current Government to improve the functioning of services. — Presentation of a complaint or claim for any action of the Public Administration, center or service that motivated the complaint and response within 20 days of the date of the complaint. — Degree of satisfaction with the resolution of the complaint or complaint. — Reasons why a complaint or claim has never been filed. — Attendance at museums and museum visited last time. — Evaluation of the functioning of the museum visited. — Ideological self-location scale (1-10). — Vote recall in the 2004 general election. — Citizenship of the interviewee.