2762|QUALITY OF PUBLIC SERVICES (III)

— Image of the functioning of public administrations in Spain. — Difficulty in carrying out procedures in the offices of the public administration. — Main difficulties when it comes to making management in the Administration. — Principal responsible for the provision of public services in Spain. — Equality in the provision of services of the public administration. — Assessment of the functioning of some services. — Comparison of the functioning of the State Administration with the Autonomous Community and the City Council. — Comparison between Administrations in a series of features. — Qualifying scales of public administrations (01-10). — Knowledge of the measures of the Public Administrations to promote the quality of public services and Administration responsible for their implementation. — Knowledge of the Government’s measures to improve the quality of different services. — Main measure or service to improve its quality. — Preferred means of contacting the Public Administration. — Contacts with Public Administration centers or services. — Visits to public administration centers or services and number of visits. — Reason of the last visit to a center or service of the Public Administration, body visited. — Degree of satisfaction with the resolution of the problem dealt with in the Public Administration. — Expectations of the Public Administration service. — Assessment of different aspects of the public service visited (1-10). — Contact in the last year with the public administration through papers (letter, fax...), telephone and Internet, degree of satisfaction of the contact. — Evolution of the Administration in the last five years. — Comparison of the functioning of public services managed by the Administration and private companies. Privately managed public service remembered. — Degree of satisfaction with different services (1-10). — Presentation of a complaint or complaint for any action of the public administration. — Center or service that motivated the complaint. Response within 20 days of the date of the complaint. — Degree of satisfaction with the resolution of the complaint or complaint. — Reasons why a complaint or claim has never been filed. — Ideological self-location scale (1-10). — Electoral turnout in the 2008 general elections. — Vote memory in the 2008 general election. — Nationality of the interviewee.