2797|SATISFACTION OF USERS OF TELECOMMUNICATION SERVICES

— Landline holding at home and mobile phone for personal use. — Services contracted with the landline and with the mobile phone for personal use. — Fidelity in the contract of the fixed telephone line services. — Internet connection speed contracted with the fixed telephone line. — Company with which it has contracted the services of landline, internet and mobile phone for personal use. — Contract time and owner of landline, internet and mobile phone services for personal use. — Special rate contracted with landline and mobile phone for personal use. — Frequency of use of landline, internet and mobile phone services for personal use. — Frequency in the payment of the fixed telephone line. — Amount you pay for the landline and mobile phone for personal use. — Fixed telephone line bill frequency. — Source of information on the hiring of landline, internet and mobile phone services for personal use. — Difficulty in finding information about hiring landline, internet and mobile phone services for personal use. — Possibility of contracting with other companies than the current one for landline, internet and mobile phone services for personal use. — Satisfaction with the services contracted on the landline and on the mobile phone for personal use. — Satisfaction with various aspects of landline service, mobile phone for personal use and internet: cost, quality, customer service, breakdown repair,... — Positive and negative aspects of landline, mobile phone and internet service. — Arrangements made related to the landline and mobile phone contract for personal use (12 months). Means of contact to carry out the procedures and satisfaction with them. — Incidents with landline, internet and mobile phone service for personal use (12 months). Contact with the company hired for its management. Resolution and intermediary for the management of the incident. — Satisfaction with the resolution of the incident management with the service of landline, internet and mobile phone service for personal use. — Reason for not having the service of landline telephone, internet and mobile phone for personal use. — Arrangements made to hire landline and mobile phone for personal use. — Landline, internet and mobile phone holding for personal use at home (12 months) and are currently unsubscribed. — Arrangements made to contract the internet with the contract of the fixed telephone line. — Type of mobile phone contract for personal use. — Reason to contract with the current mobile phone company for personal use. — Use of the mobile phone for personal use. — Possession of the internet service contracted with the mobile phone for personal use. Contracted rate. Connection medium. — Internet usage (12 months). Main internet usage. — Frequency of use and places of internet connection in the last twelve months. — Ideological self-location scale (1-10). — Voter turnout and recall in the 2008 general election. — Phone number. Type of phone that facilitates. Email address. — Reasons to agree to answer the survey. — Often with which you have been interviewed through a survey. — The way he was surveyed. — Predisposition to agree to take a new survey at home. — Reasons for not agreeing to take a new home survey. — Predisposition to agree to answer a new telephone survey (landline and mobile phone) and via the internet. — Preference in the way of being surveyed. — Predisposition to agree to answer a survey on culture, politics, social issues and sexual habits. — Follow-up of the results of surveys on culture, politics and social issues. — Confidence in the results of surveys on culture, politics and social issues. — Representativeness of survey results. — Usefulness of surveys (0-10).