2840|QUALITY OF UTILITIES (V)

— Satisfaction with the functioning of public services in general and with different public services: public education, public hospital care, social services, public transport, pension management,... — Retrospective assessment of the functioning of public services in general. — Attitude to the reduction of public expenditure on different public services: health, culture, defense, housing, environmental protection, justice, science and technology policy,... — Confidence in various professions in the public sector: firefighters, state security forces, teachers, diplomats,... and officials. — Trust with attention to the public in banks and insurance companies. — Assistance to the doctor in the last year as a patient or companion. — Satisfaction and expectations with the care received in the doctor’s office in the last year. — Satisfaction with various aspects of the care received in the doctor’s office in the last year: professionalism of the doctor, treatment, information received, waiting time,... — Type of health service, public or private, that you have used in the last year. — Preferred means of contacting the public administration. — Contact in the last year with the public administration personally. — Body of the public administration with which it carried out the procedures personally and the reason. Satisfaction and expectations in personal contact. — Satisfaction with various aspects in personal contact with a public administration body: professionalism, treatment, information, waiting time and attention, and condition of the facilities. — Comparison of the functioning of public services if managed by private companies. — Contact in the last year with the public administration through mail or fax. Contact satisfaction. — Contact in the last year with the public administration through the telephone. Contact satisfaction. telephonic service provided. — Internet usage in the last twelve months. Reason not to use the internet. — Help from another person to use the internet to make arrangements with the public administration. — Probability of using the internet to make arrangements with the public administration. — Frequency of internet access, places of connection and usual activities carried out in the last twelve months. — Contact with the public administration through the Internet (occasionally and in the last year). — Regular activities with the internet to make arrangements with the public administration (occasionally and in the last year). — Using the internet as a means of contact with the public administration in the last twelve months: number of contacts, body of the public administration with which you contacted, obtaining the internet address and information, reason for the little or no information obtained, ease of searching for information, satisfaction with the use of the internet and with various aspects of the website, and advantages and disadvantages of the use of the Internet. — Presentation of a complaint or complaint for any action of the public administration. Medium used to present it. Body or service that motivated the complaint. Response within 20 days of the date of submission of the complaint. Satisfaction with your resolution. — Reason not to file a complaint about any action of the public administration. — Knowledge of the electronic ID card and any advertising campaign about its use. — Reason of the possession of the electronic ID and the non-use of the electronic ID to make arrangements with the public administration through the Internet. — Use of the electronic ID card to carry out banking and with the public administration through the Internet and ease of use. — Scale of ideology of the interviewee. — Voter turnout and recall in March 2008 general elections. — Religious practice. — Size and composition of the home. — Possession of children under the age of 13. — Place of birth (country). — Nationality of the interviewee. Time of acquisition of Spanish nationality.