2986|QUALITY OF PUBLIC SERVICES (VIII)

— Satisfaction with the functioning of public services in general. — Retrospective assessment of the functioning of public services in general (5 years). — Evolution of the Administration in various aspects (5 years): simplicity of administrative procedures, information given to citizens, time to resolve,... — Satisfaction with the operation of different public services: public education, assistance to public hospitals, processing of unemployment protection,... —Scale of importance (1-10) of public services. — Need to assess the quality and functioning of public services. Positioning before the existence of an organism that evaluates the quality of public services. — Scale of importance (1-10) of different aspects of the functioning of the public administration. — Preferred means of contacting the public administration. — Personal contact with the Public Administration (1 year). Confirmation of contact. — Body of the public administration with which it carried out the procedures personally. Reason to contact and satisfaction that has produced you. — Expectations before personal contact with a public administration body. — Satisfaction with various aspects in personal contact with a public administration body: professionalism of the staff, treatment of the person who attended, hours to the public, state of the facilities,... — Comparison of the functioning of public services if managed by private companies. — Contact with the Public Administration via mail or fax, and telephone (1 year). Satisfaction that has produced you. Telephone service provided by the public administration. — Internet usage in the last twelve months. Help from another person to use the Internet to make arrangements with the public administration. Probability of using the Internet to make arrangements with the public administration. — Contact with the Public Administration through the Internet (1 year). Body with which he contacted and management activities. Reason for the little or no information obtained. Ease of searching for information and satisfaction for the use of the Internet to be able to make arrangements with the public administration (1 year). — Advantages and disadvantages of the use of the Internet to make arrangements with the public administration. — Presentation of a complaint or complaint for any action of the public administration. Medium used to present it. Body or service that motivated the complaint. Response within 20 days of the date of submission of the complaint. Satisfaction with the resolution on the complaint. — Reason not to file a complaint about any action of the public administration. — Scale of ideology of the interviewee. — Voter turnout and recall in 2011 general elections. — Situation of current coexistence of the person interviewed. — Possession of Internet access. Equipment you use for access. — Religious practice. — Nationality of the interviewee. Time of acquisition of Spanish nationality.