3143|QUALITY OF UTILITIES (XI)

— Satisfaction with the functioning of public services in general. — Retrospective assessment of the functioning of public services in general (5 years). — Evolution of the Administration in various aspects (5 years): simplicity of administrative procedures, information given to citizens, time to resolve,... — Satisfaction with the operation of different public services: public education, assistance to public hospitals, processing of unemployment protection,... — Scale of importance (1-10) of public services. — Need to assess the quality and functioning of public services. Positioning before the existence of an organism that evaluates the quality of public services. — Preferred means of contacting the public administration. — Personal contact with the Public Administration (1 year). Confirmation of contact. — Body of the public administration with which it carried out the procedures personally. Reason to contact and satisfaction that has produced you. — Expectations before personal contact with a public administration body. — Satisfaction with various aspects in personal contact with a public administration body: professionalism of the staff, treatment of the person who attended, hours to the public, condition of the facilities,... — Comparison of the functioning of public services if managed by private companies. — Contact with the Public Administration via mail or fax, and telephone (1 year). Satisfaction that has produced you. Telephone service provided by the public administration. — Internet usage in the last twelve months. — Contact with the Public Administration through the Internet (1 year). Form of access to the website of the contacted Administration. Reasons for using the website or electronic site of the contacted body. Degree of satisfaction, with different aspects and in general, of the visit to the website or electronic headquarters of the contacted body. — Degree of extension of corruption in the General Administration of the State, in the Autonomous Administration and in the local administration. — Degree of extension of corruption in: public education, public health, social services, unemployment protection, public transport, public works and infrastructure, justice, fines and other sanctions, social security, citizen security and licences and authorisations. — Degree of extension of corruption among various groups: employers, employees of public administrations, politicians, judges, police officers, lawyers and banking employees. — Assessment of the degree to which there is corruption of an official in different situations: in the contract of family or friends in the Public Administration, regardless of professional preparation; in the acceptance of gifts in exchange for favoring in contests or formalities; if they prevent acquaintances from queuing, paying penalties or being on waiting lists; if office supplies are carried; if you are pressured or threatened by a public office to perform any adjudication. Possession of a known or family member who has been involved in these situations, the area in which it occurred, dissemination/claim that he made and, where appropriate, reason why he did not disseminate this situation. — Degree to which you would be willing or have participated in different actions to fight corruption in the Administration: sign a petition to the government, be part of a peaceful protest, join an anti-corruption organisation and denounce. —Three steps that the Government should take to fight corruption in the Public Administration. —Degree according to different reasons that would explain corruption in the Public Administration: lower salaries than in private enterprise, it is typical of our culture, because it is not persecuted, because citizens are given the same thing, under pressure from politicians and because there is no training on public ethics. — Scale of ideology of the person interviewed. — Voter turnout and recall in 2015 general elections. — Situation of current coexistence of the person interviewed. — Possession of Internet access. Equipment you use for access. — Income of the household and the person interviewed. — Nationality of the person interviewed. Time of acquisition of Spanish nationality.