3181|QUALITY OF UTILITIES (XII)

— Most important problems in Spain. Problems that, personally, affect you the most. — Degree of satisfaction with the functioning of public services in general and with certain services. — Degree of satisfaction with the functioning of public services in general and with certain services. — Public services in which one thinks when the operation in general is valued. — Retrospective assessment of the functioning of public services in general (5 years). — Evolution of the Administration in different aspects (5 years). — Scale of importance (1-10) of public services. — Need to assess the quality and functioning of public services. — Positioning before the existence of an organism that evaluates the quality of public services. — Preferred means of contacting the Public Administration. — Personal contact with the Public Administration (1 year). — Body of the Public Administration with which it carried out the procedures personally. — Reasons to contact a public administration body personally. — Degree of satisfaction in personal contact with a public administration body. — Expectations before personal contact with a public administration body. — Degree of satisfaction with different aspects in personal contact with a public administration body. — Comparison of the functioning of public services if managed by private companies. — Contact with the Public Administration via mail or fax (1 year). — Degree of satisfaction of contact with the Administration via mail or fax. — Contact with the Public Administration through the telephone (1 year). — Degree of satisfaction of contact with the Administration through the telephone. — Internet use (last 12 months). — Contact with the Public Administration through the Internet (last 12 months). — Places visited for the search for information about the Public Administration or public center. — Reasons why you used the website or website of an organisation. — Degree of satisfaction in general and with different aspects of the website or website you visited. — Confidence scale (0-10) in people. — Scale of selfishness (0-10) of citizens. — Degree of trust in institutions. — Actions that people can take to improve the government’s performance. — Degree of trust in organisations and institutions, collectives and in public employees. — Ideological self-location scale (1-10). — Electoral turnout in the 2016 general elections. — Voter turnout and vote recall in the 2016 general election. — Situation of coexistence of the person interviewed. — Possession of Internet access. — Moment of acquisition of Spanish nationality. — Nationality of the person interviewed (foreigners).