3229|QUALITY OF UTILITIES (XIII)

— Main problems that currently exist in Spain. — Social problems that personally affect the most. — Degree of satisfaction with the functioning of public services in general. — Public services in which one thinks when the operation in general is valued. — Retrospective assessment of the functioning of public services in general (5 years). — Evolution of the Administration in different aspects (5 years). — Scale of importance (1-10) of public services. — Need to assess the quality and functioning of public services. — Positioning before the existence of an organism that evaluates the quality of public services. — Preferred means of contacting the Public Administration. — Personal contact with the Public Administration (1 year). — Body of the Public Administration with which it carried out the procedures personally. — Reasons to contact a public administration body personally. — Degree of satisfaction in personal contact with a public administration body. — Evaluation of the service received in the public administration body with respect to the expected service. — Degree of satisfaction with different aspects in personal contact with a public administration body. — Comparison of the functioning of public services if managed by private companies. — Contact with the Public Administration via mail or fax (1 year). — Degree of satisfaction of contact with the Administration via mail or fax. — Contact with the Public Administration through the telephone (1 year). — Internet use (last 12 months). — Contact with the Public Administration through the Internet (last 12 months). — Places visited for the search for information about the Public Administration or public center. — Degree of satisfaction with the accountability of public administrations for the provision of public services. — Knowledge Open Government and various aspects of it. — Participation in public consultations, means by which it did and scope of consultations. — Knowledge use and evaluation of the transparency portal of the State Administration.