Daily service activity 012

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Provided by Ministerio de Hacienda y Administraciones Públicas

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Dataset information

Catalog

datos.gob.es

Country of origin

Spain

Updated

Created

2020.11.30

Available languages

Spanish

Keywords

administración pública, información administrativa, 012

Datasource

Official portal for European data link

Quality scoring

230

Dataset description

Information is collected since 2020 on calls answered, mailbox, emails, alerts sent, SMS/Fax alerts, total queries, level of attention and TMO. Calls: Number of calls received and issued. Mailbox: Number of queries collected from voicemail outside of Service hours. E-mails: Number of inquiries received via email. SMS/FAX alerts: Number of queries received via FAX and number of alerts sent by SMS or e-mail about calls. Total Consultations: Number of total queries managed by Service 012. Level of attention: Percentage of calls attended. TMO (mm:ss): Average duration of calls.

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