Indicators of the Charters of Services of the City of Madrid

The Letters of Services are public documents through which the City of Madrid establishes and communicates: the services it offers and the conditions under which it is performed by the rights of citizens in general and of the users of the services in relation to these services and the responsibilities that, in return, they incur when receiving them. the commitments to provide them with certain quality standards and the established participation systems all with the aim of ensuring a continuous improvement of public services. The key element of the Service Charters are quality commitments, and to measure their compliance, indicators related to them are defined. This data set provides the details of the indicators of the Madrid City Council’s Service Letters in force every year. The ‘Associated documentation’ section describes the structure of the data file. You can find more information about this data in the Transparency Portal & Letters of Services.