Personalised attention online Madrid (face-to-face, telephone and telematic channel @lineamadrid)
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Provided by Ministerio de Hacienda y Administraciones Públicas
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Dataset information
Catalog
Country of origin
Updated
2022.10.13 09:52
Created
2015.03.12
Available languages
Spanish
Keywords
Datasource
Quality scoring
175
Dataset description
Information about the care provided to citizens is collected through the 26 Citizenship Offices distributed geographically in the 21 municipal districts, Telephone 010 and the Twitter account of Línea Madrid (@lineamadrid) The source of this information is CRM (Customer Relationship Management) a front-office tool that offers a management solution oriented to the interested person. In the case of Línea Madrid, it is integrated with channel addressing systems and municipal management computer applications. You can find more information about this data in the Transparency Portal & Madrid Line.
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