Consumer protection study 2022

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Dataset information

Catalog

data.gov.uk

Country of origin

United Kingdom

Updated

Created

Available languages

English

Keywords

Datasource

Official portal for European data link

Quality scoring

110

Dataset description

This study aimed to understand consumers’ experiences with purchasing items and services, the type and impact of problems they faced in doing so, and how they managed to resolve these problems. Detailed analysis tables The first set of tables contains data on respondents: these can be used to explore what socio-economic demographics (for example age, gender, ethnicity) are associated with given detriment outcomes and patterns. The second set of tables cover the detriment instances experienced and show in more detail how they vary by type of product, channel of purchase, type of problem, and more.

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