Customer Services Performance
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Provided by Government Digital Service
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Dataset information
Catalog
Country of origin
Updated
2022.05.20 10:01
Created
2022.03.09
Available languages
English
Keywords
Customer services, Contact centre, Performance, Calls, KPI, Telephony
Datasource
Quality scoring
80
Dataset description
The attached report provides information regarding Customer Service Performance.
The first tab provides information on the Key Performance Indicators and other Performance Indicators
The second page provides a more detailed view of this data
The third tab provides telephony information by service
The fourth tab provides information on Members enquiries
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