% of external calls answered within 20 seconds - CYC

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Dataset information

Catalog

data.gov.uk

Country of origin

United Kingdom

Updated

Created

Available languages

English

Keywords

Datasource

Official portal for European data link

Quality scoring

Dataset description

% of external calls answered within 20 seconds - CYC. This quarterly figure shows the council's speed of reaction by calculating the percentage of number of calls answered within 20 seconds out of the total external calls as recorded by the telephone service manager of the council (Pinacl) in their "Customer First" report. *This indicator has been discontinued.

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