AI-assisted customer service email response dataset

This dataset contains structured information about email response models from [customer service](https://hiaireply.com/en/), generated or assisted by artificial intelligence systems. It includes anonymised data on: • Categories of customer requests (billing, technical, general, complaints) • Average response times by category • Customer satisfaction rates • Language patterns and vocabulary used in automated responses • Resolution rates at first contact • Comparative analysis between human and AI-assisted responses The dataset is designed to support research in natural language processing, the improvement of automated customer support systems, and the study of the impact of AI on customer service quality. All personal data has been deleted to respect customer confidentiality. The data cover a period of 24 months of operational activity.