Referrals to the Ombudsman of the Île-de-France Region

The Ombudsman seeks to settle the disputes before it amicably between users and the regional administration. It shall act in accordance with the rule of law and with due regard for fairness. It is also responsible for proposing reforms aimed at improving services to users. The data are derived from the annual activity reports of the Île-de-France Region mediator. For each year since 2014, are indicated: * The number of referrals (total, falling within the competence of the Ombudsman of the Region, excluding competence) * The method of referral (e-mail, postal mail) * Typology of applicants (natural persons, legal persons) * Geographical distribution (IDF departments, excluding IDF) * The subject of the requests * The breakdown by field of activity * Follow-up to referrals (requests met, requests not met, no action taken) * The distribution of requests outside the competence of the Ombudsman (other ombudsmen, local authorities, State...) [More information on the mediator of the Île-de-France Region](https://www.iledefrance.fr/saisir-le-mediateur-de-la-region-ile-de-france “More information on the mediator of the Île-de-France Region \(new window\)”)