Satisfaction survey of participants in the Triathlon programme

Study of satisfaction of users with the Triathlon program, within the programs included in Sports on the Street, provided by the City of Madrid through the General Directorate of Sport in collaboration with the Madrid Triathlon Federation, through the analysis of the results obtained by conducting a survey sent to all users of these services to their email inviting them to participate. This program aims to promote the activity of triathlon autonomously through the different disciplines of swimming, cycling and running, offering participants the basic knowledge for it. Within the general objectives the triathlon offers a healthy alternative for the occupation of leisure and free time, as well as dynamizing the outdoor itineraries for each specialty with the urban spaces in the city of Madrid. The objective of this study is the analysis of the profile of the people participating in the survey as users of the Triathlon activity that is taught outdoors by the Municipal Sports Centers and to know their opinion, expectations, needs and satisfaction, through the realization of various questions related to the services offered (registrations, teachers and activity). In this way, areas or actions that need improvement interventions can be detected to achieve the general objective of the Quality Plan established in the City of Madrid for 2019-2023: guarantee the quality of the services provided to citizens and their continuous improvement, achieving citizen satisfaction and achieving an increasingly effective and efficient public management, participatory and transparent.