Study of Satisfaction of the users of the summer pools

Study of the satisfaction of the users with the service of summer pools in each summer season, through the analysis of the results obtained by conducting a survey to a sample of the users of these services in the Municipal Sports Centers chosen at random. The objective of this study is the analysis of the profile of the users of the services and to know their opinion, expectations, needs and satisfaction, through the realization of various questions related to the services offered. Likewise, the results obtained by each Center are extracted from the total of surveys to establish the global average valuation of each of the aspects to be analyzed. In this way, areas or actions that need improvement interventions can be detected to achieve the general objective of the Quality Plan established in the City of Madrid for 2019-2023: guarantee the quality of the services provided to citizens and their continuous improvement, achieving citizen satisfaction and achieving an increasingly effective and efficient public management, participatory and transparent.