FCA operating service metrics 2021/22

The FCA provides information about the timeliness of its operating service metrics (formerly known as service standards) in a range of areas. For transparency it reports on both internal and statutory metrics, as set by The Financial Services and Markets Act 2000 (FSMA). The FCA also reports on requirements under other legislation, including the Freedom of Information Act, the Payment Services Regulations and Electronic Money Regulations. It covers 47 operating service metrics on activities including dealing with regulatory applications, telephone enquiries and other correspondence. It also provides enforcement data to show the enforcement action the FCA took. This data focuses on the FCA's performance for the period 1 April 2021 to 31 March 2022.